Frequently Asked Question

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Find the answers to your flooring questions with our product FAQs. When considering new flooring, it can seem like there are so many options to choose from. We understand that making a decision is not easy, which is why we’ve assembled a guide to help you pick the best flooring option for your needs. After all, new flooring is an investment! Explore FAQs for each of our flooring solutions below.


carpet fitting faq

One of the many services that separate AJ Greenway flooring from the competition is our complimentary home-measuring service. There are many factors that can influence how much carpet you will need for your space and which product is right for you, so avoid the headache and let us measure and assess your space for free! A professional home-measurement must be conducted by one of our certified flooring consultants or estimators if you would like us to professionally install the product. This is to ensure we order exactly the right amount of material for our installers.

How long a carpet will last depends on the quality of the product, the amount of traffic/use it experiences, and how well it is maintained. Proper maintenance to ensure you get the most out of your carpet includes regular vacuuming (once per week for every person who uses the room), using floor mats in exterior entry-ways,  It is also important to address any stains on the carpet immediately with one of the recommended cleaning methods 

If you examine a carpet carefully, you’ll notice that the surface is comprised of many individual fibers. These fibers are sewn into the carpet’s backing at both ends, creating a sturdy hoop or loop shape. Depending on the carpet, these loops can vary in height, density, and texture. In carpet industry terminology, this is known as “pile” or “rug pile.” The fibers of a high pile carpet are tall and elongated, with a lower density. Shag carpeting is a classic example. By comparison, the fibers that make up a low pile carpet are shorter and more tightly packed together, creating a smoother, flatter appearance.

To some extent, “quality” is about your personal style preferences — but there are also objective quality standards you should pay attention to when shopping for a carpet. For example, durability and performance. No longer is the quality identifier just the fiber type as technology and innovation has made yesterday’s fibers from ordinary to extraordinary. You should consider pile height, density, twist, weight, and ply of the fiber. Along with construction of carpet, you should also pay attention to carpet warranties. A good, quality carpet should offer a solid warranty coverage that protects against events such as spills, stains, and wear.


vinyl tiles faq

Vinyl tiles comes mainly in tile form and ranges in thickness depending on the consumer’s personal preference. It is a popular type of flooring that is commonly used in bathrooms, kitchens, and utility/storage rooms in many households and businesses. Another reason that makes vinyl tile so popular is its distinctive feature of being able to imitate other types of flooring. It is often mistaken for hardwood, concrete, stone, and tile flooring.

With regular maintenance, your beautiful vinyl tile floors will last for decades. Aj Greenway Flooring offers industry-leading warranties on all vinyl products promising a life of 15 years or more .

Typically an ‘underlayment’ is installed below a vinyl floor to create a moisture resistant seal, to reduce telegraphing (when imperfections on the subfloor are visible through the Vinyl) and to reduce sound resonance on the floor. In some cases Vinyl products come with a fiberglass, cork, or foam backing that eliminates the need for underlayment. In these cases the floor can be installed directly onto the subfloor or floating over an older, existing floor.

The first step before cleaning any flooring product is always to refer to your warranty guide or to contact Aj Greenway flooring to ask about cleaning your specific products. Thanks to the overall stain resistance capabilities of vinyl tile, most spills and stains will wipe up quickly with a clean white cloth. When wiping up stains, turn the cloth frequently to prevent spreading the stain. Make sure to rinse with clean water and allow the area to dry. To prevent your floors from fading or discoloring, make sure you sweep regularly and always keep doormats at each entrance.


laminate flooring faq

Laminate flooring is a beautiful, low maintenance, long-lasting flooring. There are several simple steps that you can take to keep your laminate flooring clean and to ensure that you get many years of service from it. Simply dust mop or vacuum with a soft brush or wood floor accessory to keep your laminate floor clean from dust, dirt or grit.

Both laminate flooring and hardwood flooring can beautify a home. While hardwood is often thought to be a superior choice, there are several advantages to laminate flooring. Distinct differences between the two types of flooring often make laminate a more attractive alternative. Solid hardwood of any thickness (most is 3/8” to 3/4”) should be installed only above grade. Laminate flooring can be installed above or below grade, and over virtually any other flooring surface. Some hardwood flooring is engineered, meaning that instead of solid hardwood, it is made of several wood layers with a hardwood veneer.

There are many types of edge joining systems used to connect laminate flooring panels together. Some laminate flooring connections snap together by hand while others require a light tap with a mallet and a tapping block. Still others use a combination of a “snap” click edge and a “bang” or “tap” click at the end of the panels. While most of the various systems work well to secure your laminate floor, it is important to read your laminate flooring installation instructions carefully. Familiarize yourself with how your flooring locks together before starting your installation. Some proven and popular laminate floor joining systems are: Uniclic, Kronotex’s Clic2Clic, Classen’s EasyConnect and Lamton’s InstaLock.

One obvious advantage is that of price; laminate flooring is typically half the cost of traditional hardwood flooring. Sometimes the savings are even greater, depending on the types of flooring in question. Additionally, laminate flooring is designed to be easy to install and is generally a good choice for most do-it-yourselfers, where solid hardwood requires a specific level of expertise. Installing laminate doesn’t involve nails, and more recently has done away with glue as well in many cases. Laminate flooring can therefore be installed fairly quickly and inexpensively. Laminate flooring is generally designed to be scratch-resistant and fade resistant, two areas where solid hardwood flooring is known to be more vulnerable.


hardwood flooring faq

Hardwood floors typically feature a tongue and groove construction so that the planks lock together. Hardwood floors are often nailed or stapled into the subfloor for installation. In some cases engineered wood may be glued to the subfloor. Before installing any hardwood floor a moisture test must be done to ensure the moisture rising from the subfloor does not warp or damage the floor after installation.

Most manufacturers recommend that any hardwood product be acclimated in the space that it will be installed for no less than 72 hours. It is also important to arrange the hardwood boxes for acclimation in a way that would give equal airflow to all of the boxes, ensuring each box of wood gets the same level of acclimation. Generally stacking the boxes no more than 4 high and with at least 6” of space around all sides will suffice.

When you’re choosing hardwood flooring for your home, you have quite a few decisions to make. Engineered, or solid hardwood? Hand-scraped, smooth, or wire-brushed? Stained or unstained? Prominent grain pattern, or one that’s barely noticeable? Creamy yellow, deep mahogany, or somewhere in between? We’ll help you select the right products for any room in your home, breaking down key factors like your budget, your timeline, your design preferences, your lifestyle, and the amount of flooring you need installed.

Some flooring projects are more complex than others, but all should be handled by qualified professionals. Even a tiny mistake could radically change the finished look of your floors (or the associated price tags), leaving you with a nasty surprise after all your hours of work and planning. When you let a team of experts handle the job for you, you can expect work that’s done right the first time, without any stress or mess. If you need help installing hardwood floors, contact us online, or simply walk into any one of our conveniently located retail stores.


vinyl flooring faq

Good news: the answer is yes! You can upgrade your look by switching to vinyl when you install over your old hard surface floors. Make sure to ask a professional flooring installation team for help, like the friendly experts at AJ Greenway flooring. Professional installation ensures quality results without any of the stress, mess, or labor of doing it on your own.

Vinyl flooring is a low-maintenance product that offers hassle-free cleaning, making it ideal for busy families, students, and professionals alike. Occasionally vacuuming will help to keep your vinyl sheet floors in good condition, removing unsightly hair, plus dust and crumbs that can dull floors with time. But what model or brand of vacuum is best? As always, when it comes to cleaning and maintenance, the answer depends on the style of flooring. That’s why it’s so important to always check the manufacturer’s recommendations, which vary from product to product.

Typically an ‘underlayment’ is installed below a vinyl floor to create a moisture resistant seal, to reduce telegraphing (when imperfections on the subfloor are visible through the Vinyl) and to reduce sound resonance on the floor. In some cases Vinyl products come with a fiberglass, cork, or foam backing that eliminates the need for underlayment. In these cases the floor can be installed directly onto the subfloor or floating over an older, existing floor.

The lasting beauty or durability of the floor is a top priority for many homeowners. Durability not only ensures that you get the best value for your dollar; it also means that your floors will stay looking great for years to come. Vinyl is known for its high durability thanks to its superior wear layer. The wear layer keeps the original appearance of the floor and provides easy maintenance. The importance of selecting flooring with the proper wear layer depends on your homes needs.